Dear reader,
Welcome to the Google Cloud Hub for Schweizerische Bundesbahnen, your personal website with valuable and inspiring information.
On this hub, we have included relevant articles to share insights into how Google Cloud can be a partner in the transportation industry. You can also find out why several of our customers, such as Lufthansa and Greenwheels, decided to partner with Google Cloud.
We are looking forward to the exchange with you and are always available for questions and suggestions.
Best regards,
Your Google Cloud Team
Welcome
ANNE
The science is clear: the world must act now if we’re going to avert the worst consequences of climate change. We are committed to doing our part.
ANNE & JEROEN
Google first achieved carbon neutrality in 2007, and since 2017 we’ve purchased enough solar and wind energy to match 100% of our global electricity consumption. Now we’re building on that progress to target a new sustainability goal: running our business on carbon-free energy 24/7, everywhere, by 2030.
ANNE & JEROEN
While Google is the world’s largest corporate purchaser of renewable energy, we’re also taking action on climate change by minimizing the amount of energy we need to use in the first place. Efficiency improvements have kept energy usage almost flat across the globe’s data centers—even as demand for cloud computing has skyrocketed.
JEROEN
Contact centers are one of the most important ways businesses respond to and meet customer needs. However, the demand for quality customer service comes with its own set of operational challenges. As a result, many businesses are embracing cloud technologies and AI to help provide better and more helpful customer experiences, more efficiently.
ANNE
In Cloud AI, we’ve taken Google’s groundbreaking machine learning models in speech and natural language processing and applied them to the contact center space, radically improving the customer experience while also driving down operational costs. It’s shifting the focus of contact centers from the backroom, out of sight (and mind) to the boardroom and the strategic heart of the business.
