Almost two-thirds of leading organizations claim that creating data-rich platforms is one of the best ways they can “future proof” their business. The research, commissioned by McKinsey & Company highlights that one of the attributes of industry winners is that they don’t just think of data as a component of their business, they act as if “Data is the business”.

Contact centers are one of the most important ways businesses respond to and meet customer needs. However, the demand for quality customer service comes with its own set of operational challenges. As a result, many businesses are embracing cloud technologies and AI to help provide better and more helpful customer experiences, more efficiently.

Google Cloud is a leader in security, and with the recent revelations about the attacks on the software supply chain impacting governments and other organizations, customers need confidence in the providers to whom they entrust their mission-critical processes and information assets.